Shipping and Return Policy

Shipping 

We ship to US addresses via Fedex & USPS

Shipping rates are calculated based on the items in your cart and the shipping method selected.

  • Fedex Home Delivery – 1-5 Business Days (deliveries Tues-Sat)
  • Fedex Ground – 1-5 Business Days
  • Free Shipping - FedEx Smart Post 5-7 Business Days

Once your order is shipped, we will e-mail you tracking information.

Don’t forget to include your phone number so the carrier can reach you in case of any delivery issues.

If you have any questions, please contact customer service.

Our warehouse has a 24 hour turn around. Orders placed after 8 am EST will be processed the next business day (not including weekends and holidays).

Estimated arrival times are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time.

Orders include a small handling fee.

For shipping-related questions, please contact Fedex or USPS directly.

 

 

Returns

If for any reason you are unhappy with your purchase, we would like to have the opportunity to make it right. We offer a 30-day, 100% satisfaction guarantee on all products, in addition to a warranty that covers defects in manufacturing.

We are only able to accept returns or exchanges for items that were purchased directly from ingecafea,com our product anywhere other than ingecafea.com, you must return it to the original place of purchase for a refund or exchange, observing their particular return/exchange policy.

To return an item purchased from ingecafea.com please contact customer service email.